Shipping policy

SHIPPING POLICY

Thank you for shopping with DermaRose.

Order Processing

Orders are processed within 1–3 business days. Orders are not processed on weekends or public holidays. You will receive a confirmation email after placing your order.

Estimated Delivery Time

Delivery usually takes 7–15 business days after your order has been processed. Delivery times are estimates and may vary because of carrier delays, weather, customs, holidays, or other circumstances beyond our control.

Shipping Costs

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

Order Tracking

When your order ships, you will receive a confirmation email containing tracking information. Please allow a few business days for tracking updates to appear.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address. If you notice an error, please contact us as soon as possible at shopdermarose@gmail.com. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Delayed, Lost, or Damaged Packages

If your order is delayed, marked as delivered but not received, or arrives damaged, please contact us at shopdermarose@gmail.com. For damaged items, please include your order number and clear photographs of the product and packaging so we can assist you.

Customs and Import Charges

International orders may be subject to customs duties, taxes, or import fees. These charges, where applicable, are the customer’s responsibility.

Multiple Packages

Items from the same order may occasionally arrive in separate packages and on different dates.

Contact Us

If you have questions about your order or shipping, please email us at shopdermarose@gmail.com.